cv499's Privacy Policy
This document provides a complete and transparent account of how your personal information is collected, processed, and kept secure.
This Privacy Policy ("Policy") sets out our commitments and practices regarding the personal information of cv499 platform users. By using the site, you are considered to have accepted the terms of this Policy. This Policy may be updated from time to time; the latest version will always be available on this page.
1 What Information We Collect
cv499 collects two types of information from users — information you provide directly, and information collected automatically.
1.1 Information You Provide Directly
When you register an account, log in, or contact us, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- Payment method details (bKash, Nagad, or Rocket account information — full account numbers are not stored)
- Documents required for identity verification (national ID card or equivalent)
- Details of your communications with our support team
1.2 Information Collected Automatically
When you use the cv499 platform, our systems automatically record certain technical information:
- IP address and device type
- Browser version and operating system
- Site access times, browsing patterns, and session duration
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
2 How We Use Your Information
Collected information is used only for lawful and specified purposes. cv499 uses your information for the following reasons:
- Account management: Creating, verifying, logging into, and securing accounts.
- Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, or Rocket.
- Customer support: Providing assistance through 24/7 live chat and email.
- Responsible gaming: Monitoring gaming behaviour to protect users' interests.
- Fraud prevention: Measures against unauthorised access, fraudulent activity, and money laundering.
- Age verification: Ensuring that only individuals aged 21 or above are using the service.
- Platform improvement: Analysing user experience and improving service quality.
- Communications: Sending important notices, policy changes, and transaction-related notifications.
3 Cookies and Tracking Technologies
cv499 uses cookies to keep the website running smoothly and to improve user experience. Cookies are small text files stored on your device.
3.1 Types of Cookies
- Essential cookies: Required to maintain login status and for security. Without these, the site cannot function properly.
- Functional cookies: Used to remember language preferences and user settings.
- Analytics cookies: Collect anonymous data to understand how the site is used.
You can disable cookies through your browser settings, but doing so may limit some functionality of the site.
4 Data Storage and Security
The security of your information is one of cv499's top priorities. We use industry-standard security measures:
- SSL encryption: All communication between your device and our servers is encrypted.
- Secure data storage: Sensitive information is stored in encrypted databases.
- Access controls: Only authorised personnel can access the information they need.
- Regular audits: Security measures are regularly evaluated and updated.
- Two-factor authentication: An additional layer of security to protect your account.
4.1 Data Retention Period
Your personal information is retained for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a specified period as required by legal obligations, dispute resolution, or fraud investigations.
5 Sharing Information with Third Parties
cv499 does not sell your personal information or transfer it to third parties for commercial purposes. Information may be shared in the limited circumstances described below:
- Payment providers: Only the information necessary for processing transactions with bKash, Nagad, and Rocket.
- Technology partners: Service providers that assist in operating the platform — they may only use the information for specified tasks.
- Legal obligations: In response to a court order or a lawful request from a law enforcement authority.
- Fraud prevention: When necessary to investigate specific suspicious activity.
Important: All third parties we contract with are required to maintain data protection standards consistent with this Privacy Policy. We do not permit third parties to use your information for their own marketing purposes.
6 International Data Transfers
cv499 is primarily a Bangladesh-focused platform. In some cases, data may be processed in other countries for operational purposes. For any such transfers, it is ensured that the relevant country or organisation maintains adequate data protection standards.
7 Protection of Minors' Data
cv499 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.
If we become aware that a minor's information has been collected unintentionally, that information will be deleted immediately and the associated account will be closed.
8 User Rights
As a user of the cv499 platform, you have the following rights:
Access
You have the right to know what information we hold about you.
Correction
You may request that incomplete or inaccurate information be corrected.
Deletion
In certain circumstances, you may request that your personal information be deleted.
Objection to Processing
The right to object to the processing of your information in certain cases.
Data Portability
The right to receive your information in a structured, machine-readable format.
Restriction of Processing
A request to limit the processing of your information in certain circumstances.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time and provide full cooperation within the bounds of our legal obligations.
9 Marketing Communications
If you have consented to receiving promotional communications, cv499 may inform you about bonuses, promotions, and platform updates. You may contact us at any time to opt out of such communications.
Please note that transactional emails related to your account (such as deposit confirmations or security alerts) are not marketing communications — they are sent as part of the service.
10 Third-Party Links and Services
The cv499 platform may integrate software from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe). These organisations have their own privacy policies, and cv499 is not responsible for their data collection practices.
We recommend that you review the privacy policies of these third parties if you use their services.
11 Response to Security Breaches
In the event of a data security breach, cv499 will take the following steps:
- Promptly identify and take measures to contain the breach.
- Notify affected users as appropriate.
- Investigate the cause of the breach and make necessary changes to prevent recurrence.
- Notify relevant authorities as required.
12 Policy Changes and Updates
cv499 reserves the right to amend this Privacy Policy as needed. Users will be notified of significant changes via email or through a notice on the site.
Continued use of the platform after any changes will be considered acceptance of the revised Policy. You are advised to visit this page regularly.
13 Applicable Law and Dispute Resolution
This Privacy Policy has been prepared in accordance with prevailing international data protection standards. Any dispute relating to this Policy will be resolved in accordance with the dispute resolution procedure outlined in cv499's terms and conditions.
If you have any questions or concerns about this Policy, please contact our support team — we are ready to assist in both Bengali and English.
Have a privacy question?
Get in touch with us
Our support team is always available to answer any questions about your personal information, this Privacy Policy, or your rights. We provide assistance in Bengali and English, 24 hours a day, 7 days a week.