cv499 Terms & Conditions
Please read these terms carefully before using our platform — everything from account registration to bonuses, payments, and responsible gaming is clearly outlined here.
Table of Contents
- 1 General Terms
- 2 Account Registration & Eligibility
- 3 Account Security & Identity Verification
- 4 Deposits & Withdrawals
- 5 Bonuses & Promotional Offers
- 6 Gaming Rules
- 7 Prohibited Activities
- 8 Responsible Gaming
- 9 Account Suspension & Closure
- 10 Privacy & Data Protection
- 11 Limitation of Liability
- 12 Changes to Terms
1 General Terms
cv499 is an online gaming platform that provides slot games, cricket betting, live casino, and various other entertainment gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between the cv499 platform and its users ("you" or "member").
In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply. All of these documents together form your complete agreement with cv499.
1.1 Acceptance of Terms
By accessing the cv499 platform, creating an account, or using any of our services, you fully accept these terms and conditions. If you disagree with any part of these terms, please refrain from using the platform.
1.2 Description of Services
cv499 provides a secure and reliable online gaming environment. The platform uses SSL encryption and ensures fair play. We are committed to maintaining a fair, transparent, and responsible gaming environment at all times.
2 Account Registration & Eligibility
To open an account at cv499, you must meet the eligibility requirements below. These requirements are strictly enforced and no exceptions are made.
2.1 Age Restriction
For persons aged 21 and above only. No one under the age of 21 may open an account or play games at cv499. Operating an account on behalf of a minor is also strictly prohibited.
2.2 One Person — One Account
Each person may open only one account. If multiple accounts belonging to the same person ("duplicate accounts") are found, all accounts will be closed and any associated bonuses will be cancelled.
2.3 Information Required at Registration
At registration, you must provide accurate and complete information, which includes:
- Your real name (as per your national ID card or passport)
- Correct date of birth
- Active mobile number (linked to bKash, Nagad, or Rocket)
- Valid email address
Providing false or misleading information may result in your account being suspended or permanently closed, and any pending withdrawals may be cancelled.
3 Account Security & Identity Verification
It is your responsibility to ensure the security of your cv499 account. Keep your login credentials (username and password) confidential and do not share them with any third party.
3.1 Password Protection
- Use a strong password combining letters, numbers, and special characters
- Do not reuse passwords from other sites
- If you believe your account security has been compromised, notify the support team immediately
- Avoid logging in on public computers or unsecured networks
3.2 Identity Verification Process (KYC)
cv499 follows a KYC (Know Your Customer) process to prevent fraudulent activity and protect users. You may be required to submit one of the following documents:
- National ID Card (NID)
- Relevant pages of your passport
- Driving licence
For large withdrawal amounts or in cases of suspicious activity, cv499 may request identity verification. Withdrawals may be temporarily put on hold until the process is complete.
4 Deposits & Withdrawals
Financial transactions at cv499 are simple, secure, and fast. We support Bangladesh's popular mobile banking methods so you can transact conveniently at any time.
4.1 Supported Payment Methods
cv499 currently supports the following payment methods:
- bKash — Bangladesh's most popular mobile wallet
- Nagad — Digital financial service of the postal department
- Rocket — Dutch-Bangla Bank's mobile banking service
4.2 Deposit Rules
- Minimum deposit: ৳100 (for each method)
- Deposits are generally credited to your account instantly
- Deposited funds may only be used for gaming purposes
- Deposits must be made from a mobile banking account registered in your own name
- Deposits through third parties are not permitted
4.3 Withdrawal Rules
- Minimum withdrawal: ৳1,000
- Withdrawal requests are generally processed within 1 hour
- Withdrawals must be made through the same method used for the deposit
- Withdrawals may be delayed if account identity verification has not been completed
- Withdrawals may be restricted if active bonus wagering requirements have not been met
5 Bonuses & Promotional Offers
cv499 offers attractive bonuses for new and existing members. However, each bonus is subject to specific terms. Please read the relevant terms carefully before claiming a bonus.
5.1 Welcome Bonus
New members are eligible to receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for the bonus is 20x (on the bonus amount only).
For example:
- Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000. To withdraw bonus winnings, you must wager ৳1,000 × 20 = ৳20,000.
- Deposit ৳18,000 → ৳8,000 bonus (maximum limit) → total balance ৳26,000.
5.2 General Bonus Terms
- Each user is eligible to receive the welcome bonus only once
- Bonuses cannot be converted to cash or transferred
- Once a bonus has been claimed, the deposit cannot be refunded
- Attempting to withdraw before the wagering requirement is met will result in the bonus being cancelled
- cv499 reserves the right to modify bonus terms or withdraw any bonus
- If bonus abuse or fraudulent activity is detected, all bonuses and associated winnings will be cancelled
6 Gaming Rules
Certain rules must be followed while playing games at cv499. These rules ensure a fair and enjoyable gaming environment for all users.
6.1 Betting Rules
- All bets are final and cannot be changed once confirmed
- Each game has its own rules and payout structure
- If a game is interrupted due to a technical error, cv499 reserves the right to void or restore the bet
- cv499 is not responsible for any losses caused by a user's internet connection issues
6.2 Sports Betting
Betting is available on various sports events including cricket, football, and kabaddi. Additional terms apply for sports betting:
- Bets may be placed up until the event begins (except for live betting)
- If any match is postponed or cancelled, the associated bet may be refunded
- cv499 reserves the right to change odds
- If a dispute arises over the result of any match, the official result will be considered final
6.3 Live Casino
Live casino games offer the experience of playing with real dealers. The dealer's decision in a live game is final and verifiable through the live broadcast.
7 Prohibited Activities
All cv499 members must refrain from the following activities. Violating these prohibitions will result in the account being immediately closed and the entire balance may be forfeited.
7.1 Fraud & Manipulation
- Using any kind of software, bots, scripts, or automated methods
- Exploiting bugs or vulnerabilities in the gaming system
- Colluding with other players to act against the platform
- Creating multiple accounts to take advantage of bonuses
7.2 Money Laundering
- Using the gaming platform to conceal the source of illegal funds
- Depositing funds from a third party and subsequently withdrawing them
- Following suspicious or unusual transaction patterns
7.3 Other Prohibited Activities
- Opening an account using a false identity or incorrect information
- Harassing, intimidating, or disturbing other users
- Using the platform's copyrighted materials without authorisation
- Impersonating cv499 staff
8 Responsible Gaming
cv499 firmly believes in responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a source of financial stress.
8.1 Self-Restriction Tools
cv499 offers the following self-restriction features:
- Setting deposit limits (daily, weekly, or monthly)
- Setting play time limits
- Option to voluntarily suspend or permanently close your account
- Self-Exclusion option
8.2 Signs of Gaming Addiction
If you feel your gaming habits are getting out of control or are having a negative impact on your personal life, family, or financial situation, please contact our support team. To learn more about responsible gaming, visit our Responsible Gaming page.
9 Account Suspension and Closure
cv499 reserves the right to temporarily suspend or permanently close any account under the circumstances listed below.
9.1 Reasons for Account Suspension
- Violation of any clause in these terms and conditions
- Failure to cooperate with identity verification
- Suspicious or unusual transaction patterns
- Suspicion of fraudulent activity
- Risk of account security being compromised
9.2 Account Closure by the User
You may close your account at any time. Before closing your account, make sure there are no pending withdrawals and no bonus wagering requirements left to fulfill. To close your account, contact our support team.
9.3 After Account Closure
After an account is closed, cv499 may retain certain information for a specified period as required by legal obligations. If there is a valid balance, the opportunity to withdraw it will be provided (provided there is no evidence of fraud).
10 Privacy and Data Protection
cv499 is committed to protecting the privacy of your personal information. We use SSL encryption and modern data security technology to keep your information safe.
To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy. The Privacy Policy is an integral part of these terms and conditions.
10.1 Purpose of Data Use
- Account verification and management
- Transaction processing
- Fraud prevention
- Fulfilling legal obligations
- Providing customer service
11 Limitation of Liability
cv499 makes every effort to operate a safe and reliable platform. However, there are limitations to our liability in certain situations.
11.1 Limited Liability
cv499 is not responsible for:
- Game interruptions caused by the user's internet connection issues
- Delays caused by server issues of third-party game providers
- Damage caused by the user's own device or software
- Account information falling into the hands of a third party due to the user's own negligence
- Service interruptions caused by natural disasters or other unavoidable events
11.2 Service Availability
cv499 always strives to provide uninterrupted service, however the service may be temporarily disrupted due to maintenance, upgrades, or unexpected technical issues. cv499 will not be held liable for any financial loss suffered by the user due to such disruptions, but assistance will be provided to reach a fair resolution.
12 Changes to Terms and Conditions
cv499 reserves the right to change, amend, or update these terms and conditions at any time. Changes will be published on the platform before they take effect.
12.1 Notice of Changes
For significant changes, we will make an effort to notify you via your registered email or through a notice on the platform. However, it is your responsibility to check this page regularly.
12.2 Use of the Platform After Changes
Continued use of the platform after any changes to the terms and conditions will be considered as your acceptance of the new terms. If you do not agree with the updated terms, please close your account and stop using the platform.
12.3 Dispute Resolution
Any dispute relating to these terms and conditions should first be resolved through discussion. Contact our support team at: [email protected] or via 24/7 live chat.
For ages 21+. Gambling can be addictive — always play responsibly. Visit our Responsible Gaming page for support.